Return & Refund Policy

Your satisfaction with your calmbox experience is important to us. While subscription boxes and delivered shop items are generally non-returnable once received in good condition, we are committed to addressing issues related to damaged products or missing shipments to ensure you receive your items in excellent condition.

Reporting Damaged or Missing Items

If your calmbox arrives with a damaged item, is missing an item, or if the entire shipment fails to arrive, please follow these steps so we can assist you:

• Notify us by contacting customer support within 14 days of the original shipping date. Prompt reporting helps us resolve issues effectively.
• For items that arrived damaged, please include a clear photo showing the damage when you contact us. This helps us understand the issue and expedite a solution.
• Our policy covers damage to the products themselves. While we pack items carefully, minor cosmetic blemishes to the outer box or product packaging that occur during transit typically do not qualify for replacement or refund.

How We Resolve Issues: Replacements & Refunds

Our primary goal is to ensure you receive the items you anticipated.

• Replacements: For items confirmed as damaged or missing (and reported within the 14-day window), our standard procedure is to send a replacement product, subject to availability.
• Refunds: If a replacement for a damaged or missing item is not feasible (e.g., the item is out of stock), or in cases where a shipment is confirmed lost by the carrier (please report promptly, within 5 days of expected delivery recommended, and always within 14 days of shipment), a refund may be processed.
• Refund decisions are made by customer support based on the circumstances and adherence to the reporting timeline. Approved refunds will be issued only to the original payment method used for the purchase.

One-Time Shop Items

One-time shop items follow the same 14-day reporting window for damage or missing shipments. If something arrives damaged, please email us within 14 days of the shipping date and include a photo when possible.

Delivered shop items are not returnable, but if the item is damaged or missing, we’ll usually replace it first if it’s still in stock. If a replacement is not available, we may issue a refund to the original payment method.

Mixed Orders

If your order included both a subscription and one-time shop items, each part follows its own policy. Subscription items follow the standard subscription rules above, and shop items follow the one-time shop rules in this policy.

Important Considerations Regarding Shipping

• We utilize third-party carriers for shipment. As per standard practice, the title and risk of loss or damage pass to you once we deliver the package to the carrier.
• Please double-check your shipping address for accuracy during checkout and keep it updated in your account. We cannot offer replacements or refunds for shipments sent to an incorrect address provided by the customer, or for addresses not updated before the shipping cutoff. Once an order ships, it cannot be rerouted.
• While we aim for timely delivery, shipment and delivery dates are estimates and not guaranteed. Delays caused by the shipping carrier or other external factors do not qualify for refunds.

Subscription Cancellations

You can manage or cancel your subscription according to our Terms of Service. Cancelling prevents future charges and shipments after any commitment term or current paid period is complete. Cancellation does not trigger refunds for boxes already paid for or shipped; you will still receive any boxes remaining in your paid subscription term.

If you have questions about this policy or need to report an issue with your order, please contact our customer support team. We're here to help!